Support

• Tech Support

  Our dedicated staff is thrilled to assist you with any questions or particulars you might have for our products!  We love this hardware and actually take pleasure helping you with your systems.  Please complete the following form to get our attention.

  First Name *

  Last Name *

  Company *

  Phone *

  E-Mail *

  Best way to reach you

  Email    Phone

  Best time to reach you

  Product

  --- Select --- ArcaRAID ArcaNAS ArcaSAN ArcaNS ArcaX

  OS

  --- Select --- Windows RedHat SUSE FreeBSD CentOS Fedora Open Solaris MacOS

  I'd like help with ...*

   

• RMAs

  Our popular appliances are designed and built with the most advanced and reliable hardware available today.  On rare occasion, there may be a component that fails prematurely.  Be assured that we’ll do everything we can to make it right!

  First Name *

  Last Name *

  Company *

  Phone *

  E-Mail *

  Shipping Address

  Invoice Number

  System or Part Number

  Description

  Nature of Issue*

   

• RMA Procedures

  • 1. When ArcaStor receives your completed online RMA request form, we will determine whether equipment is faulty and issue an RMA if appropriate.  ArcaStor reserves the right to ship an FRU (Field Replaceable Unit) when merely a feature needs replacement.

  • 2. In the event ArcaStor provides customer with an advanced-replacement or cross-shipment of equipment, ArcaStor requires a credit card authorization.  If the defective equipment is not returned within 10 days, we may convert the authorization to a proper charge.

  • 3. ArcaStor will bear shipping costs inbound and outbound for DOA warranty items within first 30-days.

    ArcaStor will bear shipping costs for return of equipment to customer for standard warranty items.  If expedited return of equipment is desired by customer, please provide shipping account and instructions.

  • 4. If an entire system is to be returned, it must be in the original packaging on a pallet.  Hard drives must be returned in a properly protected box complete with appropriate amounts of secured foam or bubble wrap surrounding all sides.  Styrofoam peanuts, popcorn or newspaper are NOT appropriate packing materials for returning hard drives.  All electronic equipment must be properly packaged in an anti-static (ESD) bag.

  • 5. In the event that customer has caused damages to any in-warranty equipment, ArcaStor will work towards a solution on a case-by-case basis.  Please provide cause of damage and photographs so that we can create a BOM and quotation for replacement parts.

• IPLogx Updates

  Coming soon ...

• Helpful Instructions

  Coming soon ...